Subscription Policy
We offer a subscription option so you never have to worry about running out of Vitally. You can choose the frequency, quantity, and product option that works best for you. This policy explains how our subscriptions, introductory pricing, renewals, cancellations, and payments work.
By choosing a subscription at checkout, you agree to the subscription terms presented to you before completing your purchase.
How Subscriptions Work
When you choose a subscription, you select your renewal interval at checkout, such as every 30, 60, or 90 days. Your subscription price, renewal frequency, and applicable introductory offer are shown before you complete your purchase.
Your subscription will automatically renew at the selected interval unless you cancel it before the next scheduled renewal.
There is no minimum number of subscription orders. You may cancel your subscription before your next renewal, subject to the introductory discount terms explained below.
You can manage or cancel your subscription by contacting us at support@myvitally.com with your order number and the email address associated with your subscription.
Introductory Subscription Discount
Some subscription offers include a special introductory discount on your first subscription order. This price is offered specifically as an introductory benefit for customers who start a MyVitally subscription.
The introductory discount is different from our regular one-time purchase price and is intended to encourage customers to continue with the subscription program.
You are free to cancel your subscription before your first renewal. However, if you cancel before your first scheduled renewal, the introductory discount applied to your first order may no longer apply.
In this situation, we may charge an adjustment of up to the equivalent of US $10 to the original payment method used for your order.
The adjustment will be charged in the currency used for your original purchase. For orders placed in a currency other than USD, we will use the current exchange rate on the date the adjustment is processed to determine the equivalent amount. Because exchange rates change, the exact amount charged in your local currency may vary.
If you keep your subscription active through your first scheduled renewal, no introductory discount adjustment will be charged.
After your first renewal, you may cancel your subscription at any time and no introductory discount adjustment will apply to your original order.
Billing & Automatic Renewals
When you purchase a subscription, you authorize us to charge your selected payment method through Shopify Payments for the amount and frequency shown at checkout.
Your first payment is taken when you place your subscription order. Future payments are automatically processed at the beginning of each renewal term according to the renewal interval you selected.
Your subscription will continue automatically until you cancel it or we terminate it in accordance with this policy.
The amount of each renewal payment will be the subscription price applicable at the time of that renewal, unless a different price has been clearly communicated to you.
If a promotional or introductory discount applies only to your first subscription order, subsequent renewals will be charged at the standard subscription price shown at checkout.
If we change the price or material terms of your subscription, we will provide notice before the change takes effect where required by applicable law.
Payment Information
By subscribing, you authorize Shopify Payments to process recurring charges using your selected payment method.
If your payment details change, your card provider or payment network may provide updated payment information to our payment processor where available. This may help prevent interruptions to your subscription.
You remain responsible for ensuring that your payment method is valid and able to process your scheduled subscription payments.
Failed Payments
If a scheduled renewal payment is declined, we may attempt to process the payment again using the payment method associated with your subscription.
If payment cannot be successfully collected, we may suspend or cancel your subscription and may delay the shipment associated with the unpaid renewal until valid payment has been received.
If payment is successfully processed after a failed payment attempt, the applicable subscription order and billing period will be based on the date the payment is successfully completed.
Cancelling Your Subscription
You may request to cancel your subscription at any time before your next scheduled renewal.
There is no cancellation fee and no minimum subscription commitment.
To cancel your subscription, contact us at:
Please include your order number and the email address associated with your subscription so we can locate your account and process your request.
Cancellation requests should be submitted before your next scheduled renewal to prevent the next recurring charge from being processed.
If a renewal payment has already been successfully processed, cancellation will apply to future renewals and will not automatically reverse a payment that has already been processed.
Cancelling Before Your First Renewal
If you cancel your subscription before your first scheduled renewal, your subscription will not renew for a second term.
However, because the introductory subscription price was offered specifically as a benefit of starting a subscription, an introductory discount adjustment of up to the equivalent of US $10 may apply to your first order, as described in the Introductory Subscription Discount section above.
The adjustment will be processed in the currency of your original order using the applicable exchange rate on the date the adjustment is processed.
Cancelling After Your First Renewal
Once your first renewal has successfully been completed, you may cancel your subscription at any time.
No introductory discount adjustment will apply to your original order after the first renewal has been completed.
Your cancellation will prevent future scheduled renewals and future recurring charges.
Pausing or Skipping a Subscription
Where available, you may request to pause or skip an upcoming subscription shipment by contacting us at support@myvitally.com.
A skipped shipment will not be charged if the skip request is successfully processed before the applicable renewal payment is taken.
If a payment has already been processed, the shipment will be treated as an existing order and cannot automatically be considered skipped.
Availability of pause and skip options may depend on the subscription plan and timing of the request.
Orders That Have Already Been Processed
Cancelling a subscription does not automatically cancel an order that has already been placed or paid for.
If a subscription renewal has already been processed, cancelling the subscription will prevent future renewals but does not automatically cancel or refund the order that has already been processed.
Returns and refunds for subscription orders are handled separately under our Return & Refund Policy.
Returns on Subscription Orders
Each subscription shipment is treated as an individual order for return and refund purposes.
Our standard return and refund terms apply to subscription orders. Please refer to our Return & Refund Policy for the applicable eligibility requirements, time limits, and conditions.
Cancelling a subscription and returning a product are separate actions. Cancelling your subscription does not automatically create a return or refund for an order that has already been shipped or delivered.
Likewise, returning a product does not automatically cancel your subscription.
If you wish to both return an existing order and cancel your subscription, you must complete both processes separately.
Changes to Your Subscription
Depending on the subscription options available at the time, you may be able to change your renewal frequency, quantity, or product selection.
Changes may affect the price of future subscription orders.
Any changes will apply to future renewals and will not retroactively change an order that has already been processed.
Our Right to Suspend or Cancel a Subscription
We reserve the right to suspend or terminate a subscription where reasonably necessary, including in cases involving suspected fraud, misuse of promotional offers, repeated failed payments, payment disputes, or violations of our terms and policies.
If we cancel a subscription before a payment for a future renewal has been processed, you will not be charged for that future renewal.
Any orders or payments that have already been successfully processed will be handled in accordance with our applicable order, return, and refund policies.
Promotional Offers
Promotional and introductory subscription offers may be subject to additional terms.
Where a promotional offer has specific eligibility requirements, pricing conditions, or limitations, those terms will be displayed with the offer before you complete your purchase.
Promotional discounts may not be combined unless explicitly stated otherwise.
We reserve the right to correct pricing or promotional errors and to withdraw or modify promotional offers where permitted by applicable law.
Contact Us
If you have questions about your subscription, billing, cancellation, or an introductory discount adjustment, please contact us.
Email: support@myvitally.com
Please include your order number and the email address associated with your subscription so we can assist you as quickly as possible.