Subscription Policy – MyVitally

We offer a subscription option so you never have to worry about running out — with the frequency, quantity, and product mix that suits you. This policy explains exactly how it works, with no hidden conditions.

How Subscriptions Work

When you choose a subscription, you select your renewal interval at checkout (for example, every 30, 60, or 90 days). Your subscription price, billing frequency, and cancellation terms are always clearly shown before you complete your purchase — nothing is added automatically without your explicit consent.

You can view or manage your subscription at any time by contacting us at support@myvitally.com with your order number and email address.

Billing & Renewals

By purchasing a subscription, you authorize us to charge your payment method (via Shopify Payments) on the day you sign up, and again automatically at the start of each renewal term, at the interval you selected.

Your subscription will continue automatically until cancelled by you or terminated by us in accordance with this policy. If your payment details change, your card provider may share updated details with us, which we may use to avoid interrupting your deliveries.

If a promotional or discount code was applied to your initial order, subsequent renewals will be charged at the standard subscription price unless stated otherwise at checkout.

If we increase the price of your subscription or change its terms, we will notify you before the change takes effect on your next renewal — you'll always have the chance to review it before you're charged.

Failed Payments

If a renewal charge is declined, we may retry the payment over a reasonable period. If payment cannot be collected, we reserve the right to suspend or cancel your subscription and withhold shipment until a valid payment method is provided. Once payment is received, your new billing period will begin from the date payment was successfully processed.

Cancelling, Pausing, or Skipping

You can request to cancel, pause, or skip an upcoming delivery at any time, with no cancellation fees and no minimum commitment. You will not be charged for any delivery you skip. To make changes, email us at support@myvitally.com.

Please note: cancellation requests must be submitted at least one month (30 days) before your next scheduled renewal date, so we have time to stop your upcoming shipment. Your subscription is only officially cancelled once you receive a confirmation email from our team — until you receive that confirmation, your subscription remains active and will continue to renew and be charged as scheduled. If you're ever unsure whether your cancellation has been processed, reach out to support@myvitally.com and we'll confirm it for you.

Once your cancellation is confirmed, your subscription will remain active for the remainder of the current billing cycle, but you will not be charged again.

Unlike some other brands in our category, we never charge a "discount clawback" or penalty fee if you cancel after your first shipment — the price you were quoted is the price you pay, with no fine print.

Our Right to Cancel a Subscription

We may terminate or suspend a subscription at our discretion — for example, in cases of suspected fraud or repeated failed payments. If we cancel or suspend your subscription, you will not be responsible for payment of that subscription term.

Returns on Subscription Orders

Each subscription shipment is treated as an individual order for return purposes. Our standard 60-day return window for unopened, unused products applies — see our Return & Refund Policy for full details. Cancelling your subscription and returning a shipment are two separate, independent actions; you're free to do either without affecting the other.

Contact Us

Questions about your subscription? We're here to help.

Email: support@myvitally.com

MyVitally is operated by:
TQ Global VOF
Kruithuisstraat 11
4515 AX IJzendijke
The Netherlands