Shipping Policy

We strive to deliver your order as quickly and reliably as possible. This page explains everything you need to know about how and when your MyVitally order will arrive.

Processing Time

Orders are processed within 1–3 business days. Once your order has shipped, you'll receive an email with tracking information so you can follow it every step of the way.

Delivery Time

Estimated delivery time is 7–15 business days, depending on your location. During peak periods or due to customs procedures in your country, delivery may occasionally take a little longer, we appreciate your patience.

Shipping Method & Origin

All orders are shipped directly from our supplier in China. As a result, customs duties or import fees may apply depending on your country of delivery. These fees are not included in the product price and are the responsibility of the customer, see our Terms of Service for full details on import duties.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, your delivery destination, and the shipping method selected.

Responsibility During Shipping

Once a package is handed to the shipping carrier, risk of loss passes to the customer. If any issue occurs in transit, a delay, damage, or a lost package — we will help you file a claim with the carrier and do everything we can to make it right.

Once tracking confirms a package has been delivered to the address provided, we are no longer able to take responsibility for the package (for example, in cases of theft after delivery). Because of this, please make sure someone is available to receive your order, or choose a secure delivery location where possible.

If your order arrives damaged or defective, please refer to our Return & Refund Policy — we'll replace it or refund you in full.

Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us at support@myvitally.com within 24 hours of placing your order so we can correct it before it ships. We're not able to guarantee changes made after this window, and we're not responsible for non-delivery caused by an incorrect address provided at checkout.

Contact

If you have any questions about shipping or your order, reach out to:

Email: support@myvitally.com

MyVitally is operated by:
TQ Global VOF
Kruithuisstraat 11
4515 AX
IJzendijke, The Netherlands