Return & Refund Policy 

At MyVitally, transparency isn't just a promise, it's how we do business. This policy explains exactly what you can expect if a product doesn't work out for you, with no hidden conditions or fine print.

60-Day Return Guarantee

We offer a 60-day return window on all unopened, unused MyVitally products, calculated from the date you receive your order. If a bottle hasn't been opened and the seal is intact, you're welcome to return it for a full refund within this period.

We set this window at 60 days rather than the industry-standard 30, because we know it can take several weeks to notice real results, we'd rather give you time to decide than rush you into keeping something you're unsure about.

What Can't Be Returned

For health and safety reasons, we're unable to accept returns on products that have been opened or used. This applies to all orders worldwide, regardless of destination country. Once a seal is broken, we can no longer guarantee the product's safety for resale, this is both standard practice across the global supplement industry and a legal requirement in a number of the countries we serve.

If you're unsure whether a product is right for you, reach out to our support team before opening it. We're always happy to help you decide.

Damaged or Defective Products

If your order arrives damaged, or a product is defective, we'll replace it or refund you in full at no extra cost. Just contact us within 7 days of delivery with a photo of the issue, so we can resolve it as quickly as possible.

How to Start a Return

1. Email support@myvitally.com with your order number and the reason for your return.
2. Our team will confirm your eligibility and send you return instructions within 1–2 business days.
3. Ship the unopened product back to us. Return shipping costs are the customer's responsibility, unless the return is due to our error or a defective product.
4. Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days.

Subscription Orders

If your product was part of a subscription, this policy applies to the individual shipment. Cancelling or pausing your subscription is a separate, always-available process, we never lock you into a plan or make it hard to leave. See our Subscription Policy for full details on managing or cancelling your subscription at any time.

Your Legal Rights

This policy is designed to give you more than what's legally required, not less. Nothing here limits or replaces any statutory rights you have as a consumer under the laws of your country, including consumer protection legislation in the United States, United Kingdom, European Union, Canada, Australia, and New Zealand.

Contact Us

Questions about a return or refund? We're here to help.

Email: support@myvitally.com

MyVitally is operated by:
TQ Global VOF
Kruithuisstraat 11
4515 AX
IJzendijke, The Netherlands